The Sonos app is damaged, and it has been inflicting not simply clients, but in addition sellers and installers so many issues over the previous few months. Now, it is documenting the app points it has already fastened in a public Trello board that you may view and browse your self. The corporate’s Social & Neighborhood supervisor, Keith Nieves, has announced the Trello board on Reddit, describing it as a method for folks to maintain up to date about its “progress on the trail to a standard core app.” Whereas that is the primary time Sonos has taken this strategy, this is not a brand new concept for the tech business: Fortnite maintains a Trello board full of data on bugs plaguing completely different elements of the sport.
Issues with the Sonos app began popping up after the corporate pushed a major app redesign again in April. The refreshed app was presupposed to make it simpler to play completely different sorts of content material and was presupposed to introduce extra new options. As an alternative, customers found that the applying was missing fundamental options like the flexibility to set alarms. It was additionally riddled with efficiency and reliability points, akin to those who prevented them from rearranging audio system, stored audio system from working altogether and made it troublesome for them so as to add new gadgets to their dwelling setup.
Sonos CEO Patrick Spence acknowledged that folks have been experiencing “vital issues” with the corporate’s new app in a publish printed in July. He stated that Sonos had launched updates that improved the app’s efficiency since Could and laid out a timeline for different fixes, together with bettering alarm consistency and restoring edit mode for playlists, that are rolling out within the subsequent couple of months.
Nieves is sustaining the Trello board by himself for now, and to this point, it incorporates launch notes from earlier fixes, in addition to an inventory of patches popping out quickly. He stated that the playing cards within the board have been sourced from numerous posts and launch notes communications, and he admitted that the board is “not an exhaustive record of each merchandise on [Sonos’] inner roadmap, neither is it a whole view of all identified points.” He appeared to be open to collaboration with customers, although, and is asking customers to PM him if they’re experiencing points not famous on a card.
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